Cancellation policy

Cancellation Policy

Last updated: November 1, 2026

This policy explains how to request cancellation of orders placed with WPPO LLC. Nothing in this policy limits rights that cannot be waived under applicable law.

Custom outdoor kitchens

Before WPPO accepts a custom kitchen order, the written quote will identify the approved configuration and required deposit. Please review the dimensions, materials, finishes, cutouts, included and excluded components, section or pallet count, and delivery requirements. WPPO will not begin the build until you approve the final written configuration and pay the stated deposit. WPPO will confirm the build start in writing.

To cancel, send a written request to info@wppollc.com before WPPO confirms that the build has begun. Before the build starts, the order may be canceled, but the deposit stated in the accepted quote is nonrefundable and will be forfeited. WPPO will refund any additional amount paid, less documented nonrecoverable costs already incurred for the order, and provide an itemized explanation of deductions. Any refund will be submitted to the original payment method within seven business days after cancellation is confirmed; the payment provider may take longer to post it.

For this policy, the build begins when fabrication or assembly starts, or when WPPO places a noncancelable special order for components selected for the approved configuration. After the build begins, a custom kitchen order cannot be canceled. The deposit remains nonrefundable, and you remain responsible for the order balance and quoted charges. An order also cannot be canceled after it ships.

Preorders

For products identified as preorders, other than custom outdoor kitchens covered above, you may cancel before the product ships and receive a full refund of payments made for the canceled preorder, including any deposit and shipping charges paid.

Contact us with your name and order number at info@wppollc.com or 815-745-1021. We will confirm cancellation by email and submit the refund to the original payment method. After shipment, the order cannot be canceled; return eligibility is governed by our Return and Refund Policy.

Other orders

For other orders, contact us as soon as possible at info@wppollc.com or 815-745-1021 with your order number. We will confirm whether the order can still be stopped before shipment. Once an order has shipped, cancellation is no longer available; see our Return and Refund Policy for return terms.

Changes to an order

Requests to change a preorder or custom kitchen configuration depend on the order’s status and product availability. Contact us promptly. We will confirm any approved changes, price adjustments, or revised delivery estimates in writing before proceeding.

Contact

WPPO LLC
400 S. Railroad St
Warren, IL 61087, United States
Email: info@wppollc.com
Phone: 815-745-1021