Shipping policy

Shipping, Freight Delivery & Damage Reporting

These shipping and receiving procedures apply to shipments arranged by WPPO LLC, including direct orders and Shopify Collective wholesale or dropship orders. Product listings, written freight quotes, and agreed wholesale shipping arrangements identify the services and charges for each order.

Order Processing and Transit

We ship using USPS, UPS, DHL, FedEx, and freight carriers as appropriate. Our order-processing cutoff is 2:00 p.m., Monday through Friday. Normal handling time is 1–3 days.

Freight shipments and products requiring special preparation may have different processing times. Contact WPPO to confirm availability and timing. Transit time depends on the carrier and destination.

Oven Freight

The published $349.99 LTL freight offer for eligible ovens includes residential delivery and liftgate service within the contiguous United States (lower 48). Alaska, Hawaii, U.S. territories, and military mailing addresses are excluded.

 Refer to the oven listing or your written quote for the applicable rate and delivery availability.

Outdoor Kitchen Freight — Quote Required Before Ordering

Residential delivery and liftgate service are not included in the advertised base kitchen freight charge. These services are quoted separately. Kitchen freight is additional to the product price unless your written quote expressly includes it.

Before placing an outdoor kitchen order, call 815-745-1021 or email info@wppollc.com for an exact freight quote. Please provide:

  • The product or SKU and quantity.

  • The complete delivery address.

  • Whether the destination is residential or commercial.

  • Any unloading requirements, access restrictions, or special delivery needs.

Confirm the complete freight charge and requested services with WPPO before submitting your order, including Shopify Collective orders.

We are working on automated kitchen freight quoting. Until it is available, exact kitchen freight quotes must be obtained by phone or email.

Unloading and Delivery Access

When liftgate service is included or specifically confirmed in your quote, it provides unloading from the truck to ground level at a location the carrier can safely access.

For outdoor kitchens, liftgate service and any other required unloading arrangements must be confirmed in the freight quote.

Tell WPPO about delivery restrictions, special equipment needs, inside delivery, or movement to the final installation location before ordering so the delivery plan and any additional services can be confirmed. Assembly, installation, and utility connections require separate arrangements.

Immediate Inspection Required

All outdoor kitchens, islands, and ovens must be unpacked and inspected immediately after delivery, as soon as it is safe to do so—even if assembly or installation is planned for a later date. Inspect every item before assembly, installation, or use.

Inspect the shipment’s packaging and accessible contents at delivery. Check the item count and record specific visible damage or shortages on the carrier’s delivery receipt before signing.

Photograph the pallet or crate and packaging before opening, the product during unpacking, and any damage. Keep your photographs and a copy of the delivery receipt.

If the box, crate, or merchandise is visibly damaged, record the damage, refuse the damaged delivery, and contact WPPO immediately for instructions and a return authorization. WPPO will coordinate an authorized return to origin for a properly documented, visibly damaged shipment refused at delivery at no charge to the recipient.

Concealed Damage — Report Within 9 Calendar Days

If you discover shipping damage after delivery, report it to WPPO immediately and no later than 9 calendar days after delivery.

Email info@wppollc.com or call 815-745-1021. Include the order number, carrier tracking or PRO number, delivery receipt, a description of the damage, and clear photographs of the damaged parts and packaging.

The nine-day reporting window does not permit delaying unpacking or inspection. Report damage immediately upon discovery. Carrier notification or inspection requirements may be shorter than WPPO’s reporting window. WPPO’s nine-day reporting window does not extend the carrier’s deadlines.

Keep the product, pallet or crate, and all packaging available for inspection. Contact WPPO before using, installing, repairing, returning, or disposing of the damaged product or packaging.

Claim Review and Replacement Parts

WPPO will review freight-damage reports for shipments we arrange and coordinate the carrier claim and any required inspection.

For Shopify Collective orders, the retailer should contact WPPO and help obtain the customer’s photographs, delivery paperwork, and other information needed for review.

WPPO will review the photographs, delivery records, and information about when and how the damage was discovered to determine whether it occurred in transit.

Damage caused after delivery by customer or installer handling, lifting, moving, assembly, installation, storage, or use is not covered as freight damage. Concealed-damage reports will still be reviewed when the packaging appeared intact or the delivery receipt was signed without a damage notation.

For damage reported within WPPO’s nine-day reporting window and confirmed by WPPO to have occurred in transit, WPPO will provide approved replacement parts and cover the necessary shipping for those parts at WPPO’s expense, without waiting for carrier reimbursement. Approval is based on WPPO’s review of the damage and supporting information.

If the damage cannot be resolved with replacement parts, WPPO will review the available options. Full-unit replacement, professional repairs or labor, returns, and freight other than shipping the approved replacement parts require separate review and written authorization from WPPO.

The proposed resolution and responsibility for those additional costs will be confirmed in writing before proceeding. Please obtain instructions before arranging repairs or replacement shipping yourself.

Ordinary returns and product warranty requests are handled under the applicable return and warranty policies.

Contact WPPO

Email: info@wppollc.com
Phone: 815-745-1021