Outdoor Kitchen Cancellation, Returns and Refunds
Effective October 30, 2026
This policy applies to WPPO outdoor kitchen islands, bars, sections, countertops, and kitchen packages, including the DT1001. Kitchens are configured for each order and may include selected finishes, appliance cutouts, and special-order components. Separately sold appliances and accessories are subject to their own manufacturer or seller terms.
Configuration approval
Before WPPO accepts a kitchen order, the customer must review and approve the written order configuration, including island dimensions, stone and granite selections, appliance cutouts, included and excluded components, section or pallet count, and delivery requirements. The customer is responsible for checking measurements, site access, and the approved layout.
The accepted quote must state the deposit amount, approved kitchen configuration, and any known nonrecoverable third-party costs. WPPO will not begin building until the customer confirms the final written configuration and the stated deposit is received. WPPO will confirm in writing when the build begins. For this policy, build begins when fabrication or assembly starts, or when WPPO places a noncancelable special order for components selected for that approved configuration.
Cancellation and deposit
A cancellation request must be sent in writing to info@wppollc.com before the build begins. The quote will state the required deposit, and WPPO will confirm the build start in writing. The customer may cancel any time before that confirmed build start.
If WPPO receives the request before build begins, the customer may cancel. WPPO will refund payments received, less documented nonrecoverable costs already incurred for that order. WPPO will send an itemized explanation of any deduction and submit the remaining refund to the original payment method within seven business days after confirming cancellation. The card issuer or payment provider may take additional time to post the credit.
After build begins or shipment
Once the build begins, the order cannot be cancelled. The deposit stated in the accepted quote is nonrefundable and will be forfeited if the customer attempts to cancel. The customer remains responsible for any remaining order balance and applicable freight, including quoted accessorial services. An order also cannot be cancelled after it has shipped.
If WPPO cannot ship by the stated shipping date, or a shipping date was not stated, WPPO will provide any notice and cancellation or refund options required by applicable law. This policy does not limit those rights.
Returns and exchanges
Because outdoor kitchens are configured for the customer, kitchen structures and countertops are not eligible for change-of-mind returns or exchanges once the build begins or the order ships. This includes orders with customer-approved finishes, cutouts, dimensions, appliance layouts, or special-order components. A customer-approved configuration that does not fit the customer’s site or later preferences is not a returnable reason.
This restriction does not remove rights or remedies that apply to a verified shipping-damage claim, an item WPPO shipped incorrectly, or a covered defect under the applicable warranty. WPPO will review those matters under the relevant shipping or warranty policy and will confirm the remedy in writing.
Return authorization, freight, and fees
Do not send a kitchen, component, or appliance back without written approval and return instructions from WPPO. Keep all packaging until WPPO completes its review.
- WPPO error or confirmed freight damage: If WPPO authorizes a return because it shipped the wrong item or confirms that a return is required to resolve a covered shipping-damage claim, WPPO will arrange or pay the approved return freight.
- Courtesy exception: If WPPO approves a return for another reason in writing, the approval will state who pays return freight and whether any restocking or handling fee applies before the customer ships the item.
- Unapproved or refused delivery: A return sent without an RMA or a delivery refused for reasons unrelated to documented shipping damage is not an approved return. The customer may be responsible for carrier, redelivery, storage, and return charges, and no refund is promised.
Refund timing for approved returns
When WPPO authorizes a refund after receiving a returned item, WPPO will inspect the item and submit any approved refund to the original payment method within 10 business days after the later of (a) receipt and inspection or (b) written approval of the refund. Payment-provider posting time may vary. Any approved fees or amounts excluded from the refund will be stated in writing before the return is arranged.
DT1001 freight and planning
One standard 10-foot DT1001 kitchen section, including four completed sides, custom appliance cutouts, and a 30 mm granite top, ships as one section. Appliances and separately sold add-ons are not included in the section. Shipping is a flat $499 per section up to 12 ft and includes residential delivery and liftgate service. Extraordinary shipping conditions may change pricing; any adjustment will be disclosed in writing before the order is accepted. If a requested configuration requires additional sections, shipping is $499 for each section up to 12 ft.
Current public shipping guidance lists 1–3 business days for handling and says transit time depends on the carrier. WPPO will provide a route-specific transit estimate after receiving the delivery ZIP code and service requirements; the estimate is not a guaranteed delivery date.
How to request cancellation or return instructions
Email info@wppollc.com with the order number, customer name, contact information, and the written request. WPPO will confirm the order status and provide the decision and next steps in writing.